Privacy and Policy

At the time of order placement, the customer’s IP address is logged. This is done for fraud protection.

In case of fraudulent orders, they are identified, and will take legal actions

Mekmeal collects personal information from the customer, including and not limited to first and last name, telephone & mobile numbers, email address, delivery address and any other information voluntarily provided by the customer.


This information is collected in the event a customer:

  • Place an order through any platform.
  • Enters a contest or promotional activity.
  • Participates in a survey.
  • Submits website/app feedback.
  • Use and Disclosure.

Apart from the events mentioned above, Mekmeal may use the personal information collected to improve the content of the website/app, customize the website/app to the customer's preferences, communicate information to the customer, and for any other specified purposes. Mekmeal may also store and process the personal information collected in order to provide goods and services


Intellectual Property Rights
Mekmeal is the owner of all the intellectual property rights of its own brands, and not for the hosted brands on the app/websites. Any content or information present in the app/website may not be copied, downloaded, republished, etc for personal or commercial use.


Prices & Payments
Prices of items & delivery may change without prior notice, but once the order is confirmed, there will be no changes in the price of confirmed orders or If a customer added the order in the cart already, there will be no change in the price for 2 hours. If a customer fails to check out within 2 hours, the prices may update.


Payment for all items can be done through debit or credit card or COD (cash on delivery).
Payment must be done in advance for subscriptions, no partial payment is accepted. If COD is selected for subscription, full payment must be settled on the first delivery of the meal subscription.


Credit/Debit Card Details
MekMeal does not store credit/debit cards or any other customer payment information.


Complaints, Replacements & Reschedules
Customers may contact only Mekmeal support for any complaints.


Replacement of items if:
Customers received the wrong food item in the orders except for subscription, as availability of the items depends on availability of fresh vegetables/other items.
Any kind of damage to the food item from Mekmeal personnel.
Once the order is dispatched for subscriptions, the order cannot be canceled or rescheduled for that day.
Once the order is dispatched for on-demand, the order cannot be canceled Offers, Discounts & Cash Backs Offers and discounts may be available for a limited period and may be withdrawn any moment unless the order is placed on the offer.
Once the order is placed, no offer or discounts can be added.
Cash back points/money available for 30 days. If a customer fails to use them within 30 days, points/money may be expired.


Refer & Earn
A referee may be credited only when a referred placed order successfully by using the unique referral code provided by the referee (which is available in the referee account).


Refunds
Refund may be possible if:
Wrong order is received in on-demand orders.
Any damage caused to the food item from Mekmeal personnel.


Refund policy:
Offer is not considered for cancellation refunds.
Refunds may be done within 15 working days.


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