Terms & Conditions
This document describes policy of Mekvahan.com (hereafter referred to as " Mekvahan
") regarding information received by Mekvahan during your visits to our website or App.
The amount and type of information received depends on how one uses the site or app.
Mekvahan is a website/app which is the property of Udyamat Ma Viramsava Pvt. Ltd. a
company registered under the Companies Act, 2013, having its registered office at Aya
Nagar Extn., Delhi - 110047.
What is Mekvahan.com?
Mekvahan.com is a Online Platform / Public forum which is completely into an
automotive sector that provides different types of regular services as well as SOS services
(On road and roadside assistance), also known as emergency services .
'Customer'
Customer is a visitor on Mekvahan.com website or Mekvahan app who is a registered
member and has filled up the form on the website, is not a dealer or not a partner of
dealer or not an associate of dealer or who has no objection contacting any car/bike
dealer for his car/bike servicing.
'Service Vendor' / 'Car/bike Vendor' / 'Car/bike Service Vendor'
A workshop, motor vehicle service workshop which deals with motor vehicle servicing,
repairing and/or provides motor vehicle servicing related facility.
'Franchisee', 'Distributor'
A representative who represents Mekvahan cities all across India. A representative has
Distributor agreement with Mekvahan to operate his office using brand and help
Mekvahan customers all across India
Mekvahan.com Objective - Comfort and Choice
Providing Customers with a platform to help customer members to book services online
and then the service is done by registered motor vehicle service vendors
authorised/certified by Mekvahan. Mekvahan.com is using technology available for WEB
and Mobile to allow them to send enquiries and get response from motor vehicle service
vendors. Mekvahan is working on "CUSTOMER CHOICE" to allow customers to choose
the best service for their motor vehicle.
Value Added Products and Services (VAPS) are provided by Mekvahan for the benefit of
customers by associating with other companies. These are products supplied by
Mekvahan "as it is" as per suppliers/manufacturer's terms and conditions, and Mekvahan
acts as a "reseller" "dealer" of that products or services.
'Leads'
Lead means "enquiry" generated through online/ offline promotion. It is categorised as a
"QualifiedLead”if the name of the customer and its contact information is correct.
“Lead"and "lead generation" does not mean customers will use your services, in other
words, a "lead" can be considered as "conversion", but it may not necessarily result in a
Customer actually visiting a dealer. "Leads" in all agreements with Service
vendors/associates/partners under "lead generation program" or "revenue share
program" are "qualified" leads.
NOTE: All terms and conditions are applicable to "Every page" on this domain
http://www.mekvahan.com even if it is not mentioned on the page, all visitors must
consider this as assumption.
How It Works
Mekvahan.com asks a customer to opt for any particular service available on our
platform and our authorised/certified dealer will service the motor vehicle of the
customer . Mekvahan also for its esteemed customers try to contact and list down all
best and authorised motor vehicle service vendors, but it is not necessary that all service
vendors may be shown in the list before they decide to become "Registered Motor
Vehicle Dealer Member". Customer may recommend car/bike dealer and Mekvahan.com
would try to make them as "Registered Motor Vehicle Dealer Member" as per the
Mekvahan.com Terms and Conditions.
Technology
Mekvahan.com is using "Standard" technology (Web and Mobile) available to meet the
objective. Mekvahan.com is associated with companies for Web Hosting, Domain,
Mobile SMS Server. The Promoter and Promoter Affiliates of the Company are not liable
for any problems or technical malfunction of any telephone network or lines, computer
online systems, servers or providers, computer equipment, software, technical problems
or traffic congestion on the Internet / Mobile network or at any website, or any
combination thereof, including any injury or damage to participants or any other
person's computer related to or resulting from sending booking enquiry or participation
in or downloading any materials from the website.To secure web forms, Mekvahan.com
technical team use secure code and caches to prevent hacking or mis-use of web form
and update code from time-to-time. In case of receipt of any unwanted mail from
Mekvahan domain should be informed with a URL of the page to help us preventing
mis-use of forms.
Insurance
It is the Customers responsibility to ensure that their vehicles are properly insured at the
time they contact Mekvahan.com. Mekvahan shall in no manner be responsible for any
deficiency in service that the dealer may provide, and no indemnification of any loss shall
be given by Mekvahan.
Recommendations
Mekvahan.com may recommend some facility to their customers using automatic
selection by the program. Presently it program/software which " recommends " based on
two criteria 1. " location " and 2. " member ". Location is "city " and Member is " Service
vendors/auto repair shop " which is registered with the website. The Mekvahan team is
also recommending Customers who call offline on the Mekvahan Helpline. The reason
for including "Members" in the recommendation is to allow " verified " workshops to get
enquires rather " unverified ". Members are updated regularly with their contact details
and a part of verified directories on the website. With times, Mekvahan will have ratings
and feedback from " real " customers, the website will update " software/program " to
recommend customer based on `` rating'' and `` location'' " and " members ". Since
Online services are "free" to send enquiries, so customer needs to decide based on his
requirements for car/bike servicing or other repairs.
Privacy Policy
Mekvahan.com keeps customer data private on a secure database and allows motor
vehicle service vendors to display information which resides on the Mekvahan.com web
server. A dealer can edit information using Mekvahan.com functionality.
Customer's emails and registration information are not sold or provided to anybody and
are kept confidential.
Customer can search for the service and our authorised Service vendors will send them
booking enquiries for confirmation. Mekvahan.com plays an important role of an
interface between Customer and car/bike Service vendors and keeps a record of
communications / details exchange between them for monitoring purposes.
WEBSITE AND APP TERMS AND CONDITIONS OF USE
1. ACCEPTANCE OF TERMS
Mekvahan provides data for customer to search and send enquiry to motor vehicle
service vendors and display a collection of online resources, including auto news, ads,
quiz & updates (referred to hereafter as "the Service") subject to the following terms and
conditions ("Terms"). By using the Service in any way, you are agreeing to comply with
these Terms. In addition, when using particular Mekvahan services, you agree to abide
by any applicable posted guidelines for all Mekvahan services, which may change from
time to time.
You should object to any term or condition of these Terms, any guidelines, or any
subsequent modifications there to or become dissatisfied with Mekvahan in any way,
your only recourse is to immediately discontinue use of Mekvahan. You are, however,
encouraged to inform/complain to our customer care team who will do their best to
address your concern/s.
2. MODIFICATIONS TO THIS AGREEMENT
We reserve the right, at our sole discretion, to change, modify or otherwise alter these
terms and conditions at any time. Such modifications shall become effective immediately
upon the posting thereof. You must review this agreement on a regular basis to keep
yourself apprised of any changes. You can find the most recent version of these Terms at:
www.Mekvahan.com
3. CONTENT
The content at Mekvahan.com collects information provided and created by motor
vehicle Service vendors / advertisers, content partners, software developers, publishers,
marketing agents, employees, users, resellers and other third parties. While every
attempt has been made to ascertain the authenticity of the content of the
Website,Mekvahan has no control over the accuracy of such information on our pages,
and material on the Mekvahan.com. Web site may include technical inaccuracies or
typographical errors, and we make no guarantees, nor can we be responsible for any
such information, including its authenticity, currency, content, quality, copyright
compliance or legality, or any resulting loss or damage. All of the data on motor vehicle
services, insurance, problems and Promotions including but not limited to, the prices and
the availability of any product or service or any feature thereof, is subject to change
without notice by the party providing the Product or Promotion. You should use
discretion while browsing the Internet.
Mekvahan.com reserves the right, in its sole discretion and without any obligation, to
make improvements to, or correct any error or omissions in any portion of the Site.
Where appropriate, we will endeavour to update information listed on the Web site on a
timely basis, but shall not be liable for any inaccuracies.
All rights, title and interest including trademarks and copyrights in respect of the domain
name and site content hosted on the Website are reserved with Mekvahan.com. Users
are permitted to read, print or download text, data and/or graphics from the site for
their personal use only. Unauthorized access, reproduction, redistribution, transmission
and/or dealing with any information contained in this site in any other manner, either in
whole or in part, are strictly prohibited, failing which strict legal action will be initiated
against such users.
You understand that all postings, motor vehicle dealer data, messages, text, files, images,
photos, videos, sounds, or other materials ("Content") posted on, transmitted through,
or linked from the Service, are the sole responsibility of the person from whom such
Content originated. More specifically, you are entirely responsible for all Content that
you post, email or otherwise make available via the Service. You understand that
Mekvahan does not entirely control, and is not responsible for Content made available
through the Service, and that by using the Service, you may be exposed to Content that is
offensive, indecent, inaccurate, misleading, or otherwise objectionable. Furthermore, the
Mekvahan site and Content available through the Service may contain links to other
websites, which are completely independent of Mekvahan. Mekvahan makes no
representation or warranty as to the accuracy, completeness or authenticity of the
information contained in any such site.
Mekvahan makes NO representation that any Manufacturer / car/bike bands or any
other and its associate in any manner until clearly specify kind of association or
agreement with associates directly or indirectly on the directory/web pages.
Your linking to any other website is at your own risk. You agree that you must evaluate,
and bear all risks associated with the use of any Content, that you may not rely on said
Content, and that under no circumstances will Mekvahan be liable in any way for any
Content or for any loss or damage of any kind incurred as a result of the use of any
Content posted, emailed or otherwise made available via the Service. You acknowledge
that Mekvahan does not always pre-screen or approve Content (unless specified), but
that Mekvahan shall have the right (but not the obligation) in its sole discretion to refuse,
delete or move any Content that is available via the Service, for violating the letter or
spirit of the Terms or for any other reason.
Copyright Logos/Material
Mekvahan.com has an agreement with "Service Provider" (authorized service station,
Service vendors, outlets, workshops) and promotes their business by displaying their
logos/their service logos and other copyrighted material. Copyrighted logos and pictures
are displayed by Mekvahan.com by taking permission from "Service Provider" with
agreement of promoting their business. Mekvahan.com has no direct association or
agreement with manufacturer.
4. THIRD PARTY CONTENT, SITES, AND SERVICES
The Mekvahan site and Content available through the Service may contain features and
functionalities that may link you or provide you with access to third party content which
is completely independent of Mekvahan, including web sites and app, directories,
servers, networks, systems, information and databases, applications, software,
programs, products or services, and the Internet as a whole.
Your interactions with organizations and/or individuals found on or through the Service,
including payment and delivery of goods or services, and any other terms, conditions,
warranties or representations associated with such dealings, are solely between you and
such organizations and/or individuals.
You should make whatever investigation you feel necessary or appropriate before
proceeding with any online or offline communication/transaction with any of these third
parties.
You agree that Mekvahan shall not be responsible or liable for any loss or damage of any
sort incurred as the result of any such dealings. If there is a dispute between participants
on this site, or between users and any third party, you understand and agree that
Mekvahan is under no obligation to become involved. In the event that you have a
dispute with one or more other users, you hereby release Mekvahan, its officers,
employees, agents and successors in rights from claims, demands and damages (actual
and consequential) of every kind or nature, known or unknown, suspected and
unsuspected, disclosed and undisclosed, arising out of or in any way related to such
disputes and / or our service.
4.1. Customer Disputes with workshops/outlets/shops
Mekvahan.com registers motor vehicle workshops and promotes them. Service vendors
("motor vehicle workshop", "motor vehicle outlet") which are providing services to
customers (routed through Mekvahan website or local call center) shall be considered
THIRD PARTY SERVICES. All Service vendors in the directory are "easy to search" based on
city, area. Mekvahan deals with "Service vendors" and offer their services to customers
as mediator as "concept". It is not necessarily that all are best in services. Mekvahan.com
will also display Customers reviews and suggest service centre based on the available
data. In absence of reviews of new service center, it shall be the Customers responsibility
to talk to the manager directly and get information at their website page available.
Mekvahan.com does not take any responsibility for maintenance issues and quality of
services but may help customer to resolve issue if possible with mutual agreements
between customers and Service vendors. We hope to build a transparent system online
with times to allow all customers (visiting Mekvahan.com website) to give fair feedback
and reviews. CUSTOMER CAN NOT CLAIM for any dispute with Mekvahan.com for motor
vehicle servicing issues and other dealer disputes. Mekvahan.com has policy to remove
Dealer's Business Name from the "recommendation" list when found customer
dissatisfied based on "Mekvahan criteria of removal or/and Dealer Termination Policy"
from the list. Mekvahan criteria of removal from the list is of unhappy customers or/and
NON - RESPONSIVE to customer issues.
4.2 ALL DISPUTES: All legal disputes with customers, Service vendors, associates and any
third party or any service related shall be in jurisdiction of Delhi, India. All disputes shall
be intimated at our address info [at] Mekvahan.com or sent at the registered office. All
disputes are to be resolved by arbitration under the Arbitration & Conciliation Act, 1996
(as amended from time to time.)
5. NOTIFICATION OF CLAIMS OF INFRINGEMENT
If you believe that your work has been copied in a way that constitutes copyright
infringement, or your intellectual property rights have been otherwise violated, please
notify us at info [at] mekvahan.com
6. PRIVACY AND INFORMATION DISCLOSURE
Mekvahan has established a Privacy Policy to explain to users how their information is
collected and used, which is located at the following web address:
www.mekvahan.com
Your use of the Mekvahan website or the Service signifies acknowledgement of and
agreement to our Privacy Policy. You further acknowledge and agree that Mekvahan
may, in its sole discretion, preserve or disclose your Content, as well as your information,
such as email addresses, IP addresses, timestamps, and other user information, if
required to do so by law or in the good faith or belief that such preservation or disclosure
is reasonably necessary to: comply with legal process; enforce these Terms; respond to
claims that any Content violates the rights of third-parties; respond to claims that
contact information (e.g. phone number, street address) of a third-party has been posted
or transmitted without their consent or as a form of harassment; protect the rights,
property, or personal safety of Mekvahan, its users or the general public.
6.1 Google Advertising Cookie and Privacy Policies
We use third-party advertising companies to serve ads when you visit our website. These
companies may use information (not including your name, address, email address, or
telephone number) about your visits to this and other websites in order to provide
advertisements about goods and services of interest to you. If you would like more
information about this practice and to know your choices about not having this
information used by these companies, click here
6.2 Communication Mediums
You agree to receive promotional, transactional and commercial communications from
Mekvahan through email,SMS and voice.
7. CONDUCT
You agree not to post, email, or otherwise make available Content:
1. That is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous,
invasive of another's privacy, or is harmful to minors in any way.
2. That is pornographic in nature.
3. That harasses, degrades, intimidates or is hateful toward an individual or group of
individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age,
or disability.
4. That impersonates any person or entity, including, but not limited to, a Mekvahan
employee, or falsely state or otherwise misrepresent your affiliation with a person
or entity (this provision does not apply to messages that are lawful non-deceptive
parodies of public figures.).
5. That includes personal or identifying information about another person without
that person's explicit consent.
6. That is false, deceptive, misleading, deceitful, misinformative, or constitutes "bait
and switch".
7. That infringes on any patent, trademark, trade secret, copyright or other
proprietary rights of any party, or Content that you do not have a right to make
available under any law or under contractual or fiduciary relationships.
8. That constitutes or contains "affiliate marketing," "link referral code," "junk mail,"
"spam," "chain letters," "pyramid schemes," or unsolicited commercial
advertisement.
9. That constitutes or contains any form of advertising or solicitation if: posted in
areas of the Mekvahan sites which are not designated for such purposes; or
emailed to Mekvahan users who have not indicated in writing that it is ok to
contact them about other services, products or commercial interests.
10.That includes links to commercial services or web sites, except as allowed in
"services".
11.That advertises any illegal service or the sale of any items the sale of which is
prohibited or restricted by any applicable law, including without limitation items
the sale of which is prohibited or regulated by Indian law.
12.That contains software viruses or any other computer code, files or programs
designed to interrupt, destroy or limit the functionality of any computer software
or hardware or telecommunications equipment.
13.That disrupts the normal flow of dialogue with an excessive number of messages
(flooding attack) to the Service, or that otherwise negatively affects other users'
ability to use the Service.
14.That employs misleading email addresses, or forged headers or otherwise
manipulated identifiers in order to disguise the origin of Content transmitted
through the Service.
Additionally, you agree not to:
1. Contact anyone who has asked not to be contacted.
2. "Stalk" or otherwise harass anyone.
3. Collect personal data about other users for commercial or unlawful purposes;
4. Use automated means, including spiders, robots, crawlers, data mining tools, or
the like to download data from the Service - unless expressly permitted by
Mekvahan.
5. Post non-local or otherwise irrelevant Content, repeatedly post the same or
similar Content or otherwise impose an unreasonable or disproportionately large
load on our infrastructure.
6. Attempt to gain unauthorized access to Mekvahan's computer systems or engage
in any activity that disrupts, diminishes the quality of, interferes with the
performance of, or impairs the functionality of, the Service or the Mekvahan
website.
7. Use any form of automated device or computer program that enables the
submission of postings on Mekvahan without each posting being manually entered
by the author thereof (an "automated posting device"), including without
limitation, the use of any such automated posting device to submit postings in
bulk, or for automatic submission of postings at regular intervals.
8. NO SPAM POLICY
You understand and agree that sending unsolicited email advertisements to Mekvahan
email addresses or through Mekvahan computer systems, which is expressly prohibited
by these Terms, will use or cause to be used Mekvahan servers. Any unauthorized use of
Mekvahan computer systems is a violation of these Terms and certain federal and state
laws. Such violations may subject the sender and his or her agents to civil and criminal
penalties.
9. LIMITATIONS ON SERVICE
You acknowledge that Mekvahan may establish limits concerning use of the Service,
including the maximum number of days that Content will be retained by the Service, the
maximum number and size of postings, email messages, or other Content that may be
transmitted or stored by the Service, and the frequency with which you may access the
Service. You agree that Mekvahan has no responsibility or liability for the deletion or
failure to store any Content maintained or transmitted by the Service. You acknowledge
that Mekvahan reserves the right at any time to modify or discontinue the Service (or
any part thereof) with or without notice, and that Mekvahan shall not be liable to you or
to any third party for any modification, suspension or discontinuance of the Service.
10. ACCESS TO THE SERVICE
Mekvahan grants you a limited, revocable, non-exclusive license to access the Service for
your own personal use. This license does not include any collection, aggregation,
copying, duplication, display or derivative use of the Service nor any use of data mining,
robots, spiders, or similar data gathering and extraction tools for any purpose unless
expressly permitted by Mekvahan. A limited exception is provided to general purpose
internet search engines and non-commercial public archives that use such tools to gather
information for the sole purpose of displaying hyperlinks to the Service, provided they
each do so from a stable IP address or range of IP addresses using an easily identifiable
agent and comply with our robots.txt file. "General purpose internet search engine" does
not include a website or search engine or other service that specializes in classified
listings or in any subset of classifieds listings such as jobs, housing, for sale, services, or
personnel, or which is in the business of providing classified ad listing services.
Mekvahan permits you to display on your website, or create a hyperlink on your website
to, individual postings on the Service so long as such use is for non-commercial and/or
news reporting purposes only (e.g., for use in personal web blogs or personal online
media).
11. TERMINATION OF SERVICE
You agree that Mekvahan, in its sole discretion, has the right (but not the obligation) to
delete or deactivate your account, block your email or IP address, or otherwise terminate
your access to or use of the Service (or any part thereof), immediately and without
notice, and remove and discard any Content within the Service, for any reason, including,
without limitation, if Mekvahan believes that you have acted inconsistently with the
letter or spirit of the Terms. Further, you agree that Mekvahan shall not be liable to you
or any third-party for any termination of your access to the Service. Further, you agree
not to attempt to use the Service after said termination. Sections 2, 4, 6 and 10-16 shall
survive termination of these Terms.
Please read clause 32 (below) for termination period for customer,dealer, other
companies.
12. PROPRIETARY RIGHTS
The Service is protected to the maximum extent permitted by copyright laws and
international treaties. Content displayed on or through the Service is protected by
copyright as a collective work and/or compilation, pursuant to copyright laws, and
international conventions. Any reproduction, modification, creation of derivative works
from or redistribution of the site or the collective work, and/or copying or reproducing
the sites or any portion thereof to any other server or location for further reproduction
or redistribution is prohibited without the express written consent of Mekvahan. You
further agree not to reproduce, duplicate or copy Content from the Service without the
express written consent of Mekvahan, and agree to abide by any and all copyright
notices displayed on the Service. You may not decompile or disassemble, reverse
engineer or otherwise attempt to discover any source code contained in the Service.
Without limiting the foregoing, you agree not to reproduce, duplicate, copy, sell, resell or
exploit for any commercial purposes, any aspect of the Service.
Although Mekvahan does not claim ownership of content that its users post, by posting
Content to any public area of the Service, you automatically grant, and you represent
and warrant that you have the right to grant, to Mekvahan an irrevocable, perpetual,
non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute
said content and to prepare derivative works of, or incorporate into other works, said
content, and to grant and authorize sublicenses (through multiple tiers) of the foregoing.
Furthermore, by posting content to any public area of the Service, you automatically
grant Mekvahan all rights necessary to prohibit any subsequent aggregation, display,
copying, duplication, reproduction, or exploitation of the Content on the Service by any
party for any purpose.
13. DISCLAIMER OF WARRANTIES
YOU AGREE THAT the USE OF THE Mekvahan SITE AND THE SERVICE IS ENTIRELY AT
YOUR OWN RISK. THE Mekvahan SITE AND THE SERVICE ARE PROVIDED ON AN "AS IS"
OR "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF
PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED
BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, Mekvahan DISCLAIMS ANY
WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND
PERFORMANCE OF THE Mekvahan SITE AND THE SERVICE. TO THE FULLEST EXTENT
PERMITTED BY LAW, Mekvahan DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR
GOODS RECEIVED THROUGH OR ADVERTISED ON THE Mekvahan SITE OR THE SITES OR
SERVICE, OR ACCESSED THROUGH ANY LINKS ON THE Mekvahan SITE. TO THE FULLEST
EXTENT PERMITTED BY LAW, Mekvahan DISCLAIMS ANY WARRANTIES FOR VIRUSES OR
OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE Mekvahan SITE OR THE
SERVICE. Some jurisdictions do not allow the disclaimer of implied warranties. In such
jurisdictions, some of the foregoing disclaimer may not apply to you in so far as they
relate to implied warranties.
14. LIMITATIONS OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL Mekvahan BE LIABLE FOR DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF Mekvahan
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY
ASPECT OF YOUR USE OF THE Mekvahan SITE OR THE SERVICE, WHETHER THE DAMAGES
ARISE FROM the USE OR MISUSE OF THE Mekvahan SITE OR THE SERVICE, FROM
INABILITY TO USE THE Mekvahan SITE OR THE SERVICE, OR THE INTERRUPTION,
SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE Mekvahan SITE
OR THE SERVICE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES
INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED THROUGH OR
ADVERTISED IN CONNECTION WITH THE Mekvahan SITE OR THE SERVICE OR ANY LINKS
ON THE Mekvahan SITE, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE
RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE Mekvahan SITE OR THE
SERVICE OR ANY LINKS ON THE Mekvahan SITE. THESE LIMITATIONS SHALL APPLY TO THE
FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, limitations of liability are not
permitted. In such jurisdictions, some of the foregoing limitation may not apply to you.
15. INDEMNITY
You agree to indemnify and hold the Company, its officers, subsidiaries, affiliates,
successors, assigns, directors, officers, agents, service providers, suppliers and
employees, harmless from any claim or demand, including reasonable attorney fees and
court costs, made by any third party due to or arising out of Content you submit, post or
make available through the Service, your use of the Service, your violation of the Terms,
your breach of any of the representations and warranties herein, or your violation of any
rights of another.
16. GENERAL INFORMATION
The Terms constitute the entire agreement between you and Mekvahan and govern your
use of the Service, superseding any prior agreements between you and Mekvahan. The
Terms and the relationship between you and Mekvahan shall be governed by the Indian
laws without regard to its conflict of law provisions. You and Mekvahan agree to submit
to the personal and exclusive jurisdiction of the courts located within India. The failure of
Mekvahan to exercise or enforce any right or provision of the Terms shall not constitute
a waiver of such right or provision. If any provision of the Terms is found by a court of
competent jurisdiction to be invalid, the parties nevertheless agree that the court should
endeavour to give effect to the parties' intentions as reflected in the provision, and the
other provisions of the Terms remain in full force and effect. You agree that regardless of
any statute or law to the contrary, any claim or cause of action arising out of or related
to use of the Service or the Terms must be filed within one (1) year after such claim or
cause of action arose or be forever barred.
The Promoter and Promoter Affiliates are not liable for any problems or technical
malfunction of any telephone network or lines, computer online systems, servers or
providers, computer equipment, software, technical problems or traffic congestion on
the Internet or at any website, or any combination thereof, including any injury or
damage to participants or any other person's computer related to or resulting from
participation in or downloading any materials in this promotion. This does not apply to
liability for fraud, gross negligence or for death or personal injury caused by the
Promoter or Promoter's Affiliates negligence or any other liability which cannot be
excluded by law. The Promoter is Udyamat Ma Viramasva Pvt. Ltd. having its registered
office at Ph-4, Aya Nagar Extn.,Delhi-110047, CIN: U63030DL2018PTC333382, PAN :
AACCU2431Q
Mekvahan.com concept is to give choices to customers and customer is not bound to go
to any particular outlets/company.
19. Terms and conditions for Motor Vehicle Helpline- On-Road Assistance
1. Mekvahan associated with Car/bike On-Road Emergency Service Companies and
do not provide this service itself.
2. This service is provided as per terms and conditions stated by Car/bike Emergency
Breakdown Company.
3. All disputes arising from this "value added services" should be dealt directly with
associated companies.
4. Services are available within border areas of Delhi & NCR.
5. Services will be provided only when the vehicle develops fault while on the road.
Mekvahan does not guarantee any reach time for service provided.
6. It’s mandatory for the customer making helpline call to produce either the card or
the sticker to avail the required services.
7. If the vehicle is repairable on road, free towing/dropping service will not be
provided.
8. Wheel tube repair services will be provided for a flat tyre at actual cost.
9. Claims/Refunds if any will not be exceed the residual value (on per day prorated
basis of Card validity period) of the card fees paid by the Cardholder as on the date
of the claim.
10.It will be considered that all the terms & conditions are accepted by the
cardholder once the services are utilized by him even if the card subscription form
does not reach this office duly filled in and signed by the Cardholder concerned.
11.Service of opening of cars with keys locked inside or bike key lost will be given if
possible with standard tools available.
12.Towing of vehicle may not be provided between 8 am to 11 am and 5 pm to 8 pm
or any other restriction imposed by the traffic police, and towing shall at no point
of time be free. The Customer will have to pay the rate stipulated.
13.Vehicles older than 15 years at the time of enrolling shall not be accepted for
service.
14.The company will try and ensure to provide service within the stipulated time of
30 minutes but it cannot be held responsible for any delay arising due to
conditions not within its control.
15.The customer or its representative will have no claim against the company or its
representative either civil or criminal nature or pursuant to this card in respect of
death or injury of the customer or any other person or loss or damage to any
other property caused by or due to equipment failure, breakdown or accident or
fire on utilization of services during the validity of the card.
16.Receipts for cost of Petrol/Diesel will not be provided.
Above terms are general for all car/bike breakdown memberships. It varies for different
vendors/companies, please check offers detail when you receive car/bike breakdown
card membership.
20. Special Offers Campaign / Hot Deals
20.1.Mekvahan runs campaigns from time to time at all occasions for awareness
and promotional purposes.
20.2. Motor Vehicle owners need to provide information required to be eligible for
FREE & Discount offers
20.3. Free Motor Vehicle Servicing coupons are sent through courier or web based
service. These are limited time campaigns.
20.4. Offers are limited to areas, please call Mekvahan helpline to check areas and
Service vendors and company associated with value added services.
20.5. Mekvahan promotes associates companies in the offer. Please check
separate terms and conditions of partner companies.
20.6. Please read the terms and conditions before buying offers online.
Mekvahan.com cannot guarantee for other services not mentioned in the offer.
20.7. Once purchase any offer online, Mekvahan.com team dispatch coupons
through courier/post or suggest online print.
20.8. There is no refund if coupons are delivered or emailed. Customer can
demand courier tracking number or resend of email with links of coupons. Refund
is given in case of non-receive of offer coupons or other company acceptable
conditions.
20.9. Free paid service offers are at selected workshops. Please check on our
website or the app or by calling or asking for a list of workshops offering the same.
Free Paid service means "free labour charges", it does not include any
consumable.
20.10. It is not necessary that all mentioned services in the brochure are available
at one workshop, some services are specialized and available at few workshops.
Please check availability and workshops before buying offer.
20.11. Mekvahan NEVER sell coupons in the retail market to avoid mis-use of it,
those coupons are sent through courier/post or send through online.
20.12. Mekvahan will not take any guarantee to serve customers if they buy any
offer from "duplicate", "pirated" sources. Few agencies duplicate offers and try to
sell in the market. Customer must call Mekvahan helpdesk before buying any
offer.
21. Do-It-Yourself and Motor Vehicle Care Tips or Articles
The information contained in car/bike care articles, tips, do-it-yourself guide, is for
knowledge and educational purposes only and cannot substitute for the advice of a
professional car/bike / auto mechanic or authorized car/bike workshop or dealer or
service station. Please don't attempt to service your car/bike if you don't have proper
knowledge and tools, you can be injured and your vehicle could be damaged. Take your
car/bike to a dealer or a repair shop.
Dealer Grading / Ranking / Reviews
To make system transparent for customers/ visitors, Mekvahan ranks Service
vendors/service centres/repair shops based on a formula which is based on two criteria:
1. Customer satisfaction. 2. Aggression/communication/Conversion. The dealer who has
more customer satisfaction and aggression to serve customer will get a higher rank than
others. Formula for ranking may change as we get more analysis to provide customer
more transparency for "the right workshop" or "service". There is no guarantee for
accuracy of the ranking but Mekvahan would help customers to meet the best with
transparent system.
Privileged Customer Program
Loyal/Privileged Customer Membership program is launched to provide more reliability
and help customers with Mekvahan services as "one-stop-shop" concept. Please read all
terms and conditions and service offered in the Mekvahan brochure.
22. Bounced Emails / Problem with emails / spam mails.
Mekvahan technical team tries to maintain email hosting space, but in rare cases
because of huge responses email storage or other unseen circumstances, email
hosting server may behave differently because of any reason like shortage of
space etc. Any customer can get some bounced email messages because of full of
hosting email storage or any other reason. Please inform us for any unsubscribe
issue or if you are receiving Mekvahan email as spam. Mekvahan team has no
intention to send spam mails. We will take immediate action to stop spam.
Spamming may be because of any technical reason, your email box may not be
considering Mekvahan.com host as genuine even if this is hosted at reputed IP and
host. Since email technology varies from company to company, so it cannot be
controlled. Some email box shows one email coming from genuine but same email
in another mailbox can be a spam.
To receive emails into your email box as non-spam, please send feedback to your
Email Service Provider with tag spam and non-spam (as per their rules to tag
them).
Unwanted mails
Mekvahan.com technical team use secure standard code and caches to prevent hacking
or mis-use of web form and update code from time-to-time with recent technology. In
case of receipt of any unwanted mail from Mekvahan domain, it should be informed with
a URL of the page to help us prevent mis-use of web forms.
23. REFUND POLICY
Cancellation/Refund policy :- Mekvahan believes in helping its customers as far as
possible, and has therefore a liberal cancellation/refund policy.
Cancellation Policy:-
Under this policy:
Cancellation request can be made via the Mekvahan Mobile Application to make a
booking or via call or e-mail to care@mekvahan.com.
Cancellations will be considered only if the request is made before the car has been
picked up by the Mekvahan’s on-field Executive.
In case pickup/drop service is availed, a cancellation fee of INR 99.00 will be charged
once the cancellation request is accepted by Mekvahan.
Cancellation request will not be entertained if the orders have been communicated to
the vendors/merchants and they have initiated the services. However, in case you have
agreed to your booking and service is being provided to your car and you choose to
cancel while the service is still in progress, you have to pay Mekvahan or it’s partnered
workshop the total amount for the service done.
In case of cancellation is made via phone call, cancellation is to be deemed accepted
by
Mekvahan only if the user receives a confirmation email/sms on the registered email
id/phone number. In case the e-mail/sms is not received by user, booking will stand
Confirmed.
Refund Policy
Under this policy:
Refund can be claimed only after service order cancellation.
Refund will be made only if the cancellation is done before initiating the services by
the Service Station.
In case you feel that the service received is not satisfactory or is not as per your
expectations, you must bring it to the notice of our customer service by dropping a mail
to care@mekvahan.com within 24 hours of receiving the service. The Customer Service
Team after looking into your complaint will take an appropriate decision.
Once a job is completed we will not accept any return or refund request. However
there may be certain circumstances where if we feel upon investigation that the service
provided was faulty or not up to the standard we may accept partial or complete refund
of the service/repair job amount. The nature and acceptance of refund remains on sole
discretion of Mekvahan.
In case of complaints regarding service parts that come with a warranty from
manufacturers, please refer the issue to the concerned Manufacturing Company.
Prepaid Service Cancellation Refund (if applicable)
In case of the cancellation of the service if the payment was prepaid and the pickup
was not done, we will not charge any cancellation charges and we will refund your
money.
If you haven’t received a refund yet, first check your bank account again. Then contact
your credit card company, it may take some time before your refund is officially
posted. Next contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of
this
and you still have not received your refund yet, please contact us at
care@mekvahan.com
No Refund Policy Cases (Applicable to all services contracts)
1. EXPIRY Contract.
2. Non Receive of Application through proper channel (email/post)
3. Receive of Some Services or Deliverables.
4. Pressuring staff/employee in a wrong way.
5. Defame company without prior request to company.
FOR DEALER/WORKSHOP/OUTLET
1. No refund for EXPIRY contract.
2. Forcing/pushing company or individual (by wrong way of pressure/force) for
refund is considered to be illegal and No refund will be claimed if proven wrong
way of pressure on any associate / employee/staff.
3. Mekvahan.com is promotion/marketing company and do not guarantee for any
amount of business until specified in the contract.
4. Dealer/Workshop/merchant/outlets can request for refund using proper channel
of the company/process and cannot force/push/pressure/coerce anybody for
refund.
However, Mekvahan does not guarantee any refund, and it merely facilitates.
FOR CUSTOMER MEMBERSHIPS
1. Customer memberships includes services provided by
Merchant/Workshop/Dealer/Outlet so Mekvahan can help customers servicing
them, but cannot take guarantee for their quality of services.
2. Customer can ask for a refund in case of SERVICES not been offered.
3. Once all memberships coupons/cards/material sent to customer or delivered,
customer cannot ask for refund until they have not been serviced by
merchant/members/workshop/outlet.
4. In case of problems with the quality of workshop service, Mekvahan.com can
mediate dispute but the customer cannot claim for any refund or settlement from
Mekvahan.com.
5. Mekvahan.com is doing regular effort to bring BEST merchant/workshops/outlet
on one platform as a concept, but customer members need to check themselves if
merchant/workshop/outlet is serving as per commitment. Mekvahan.com ask for
feedback and try to resolve dispute (with mutual consent from both
parties-customer and workshop), but cannot take guarantee for every service.
FOR EXCLUSIVE PARTNERSHIP / LONG TERM CONTRACT TERMINATION
1. Exclusive Contract / Corporate company can request for refund using proper
channel of the company/process.
2. Refund will be paid after adjustment of work done by Mekvahan.com team.
3. Refund shall be requested within 3 months’ notice period of Termination of the
contract, as stated in the contract.
Minimum 3 months shall be considered for refund.
1. Termination letter shall be written officially and duly signed by the authority of the
company.
2. Forcing/pushing company or individual (by wrong way of pressure/force) for
refund is considered to be illegal.
NOTE: We update these terms from time-to-time, regularly and all customers/visitors at
Mekvahan agrees to read it when required and company will not inform separately for
any updates of these Terms and Conditions.